Ombudsman Services
An organizational ombudsman can help employees and customers understand and access informal options for resolution of conflicts and disputes, and also link to formal processes such as mediation, arbitration, settlement conferences and variations on these themes.
Outsourcing the function can save money and provide an extra measure of independence, neutrality and confidentiality, which are the enduring values of the International Ombudsman Association (IOA).
Drawing from my experience in helping large organizations design, implement and evaluate custom ombudsman programs, I can also assist in outsourcing the function to independent professionals.
If you would like to explore this for your organization, please call or email me.